Privacy Policy

Last updated: June 17, 2026

At Lynsms, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS gateway services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name and contact information (email address)
  • Company name and business details
  • Billing information and payment details
  • Login credentials

1.2 Service Usage Data

When you use our services, we automatically collect:

  • Message content and recipient phone numbers
  • Sender IDs used
  • Delivery reports and message status
  • API request logs
  • IP addresses and access timestamps
  • Browser type and device information

1.3 Communication Data

We collect information when you communicate with us:

  • Support ticket content
  • Email correspondence
  • Feedback and survey responses

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose Legal Basis
Provide and maintain our SMS services Contract performance
Process transactions and billing Contract performance
Send delivery reports and service notifications Contract performance
Provide customer support Contract performance
Prevent fraud and abuse Legitimate interest
Improve our services Legitimate interest
Comply with legal obligations Legal compliance

3. Data Sharing and Disclosure

We may share your information with:

3.1 Service Providers

  • SMS gateway providers and carriers (to deliver messages)
  • Payment processors (to handle transactions)
  • Cloud hosting providers (to store data)

3.2 Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from public authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our terms of service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Message logs and delivery reports are typically retained for 90 days. Account information is retained for the duration of your account plus any legally required retention period.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure data centers with access controls
  • Regular security assessments
  • Employee access controls and training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze website usage and performance
  • Enhance security

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]